Frequently Asked Questions

Orders ready to ship from our flagship Melbourne store are dispatched within 48 hours of processing. For Australian deliveries, standard shipping takes approximately 1–4 business days, while express shipping arrives within 0–2 business days (excluding regional areas).

Custom-made orders are shipped within 7–15 business days via standard or 3–5 business days via express post after production is complete. Production times vary by designer and can differ due to seasonality, availability, or design complexity. Estimated production times are listed on each product page.

Yes! We offer same-day delivery within Melbourne for ready-to-wear outfits available at our flagship store. Please contact our team before placing your order to confirm availability.

Once your order has been dispatched, our team will share a tracking link and delivery updates directly with you so you can monitor your shipment in real time.

Each designer provides a detailed size chart on their product page. You can also chat with our experienced stylists via the website messenger or WhatsApp for personalised sizing and fit guidance before placing your order.

Absolutely! Many of our designers offer customisation options including colour variations, neckline adjustments, sleeve additions, and more. Our team can guide you through creating your perfect custom outfit.

Our team can assist you with measurements, blouse fittings, and styling advice to help you achieve the ideal fit. You can also request a virtual or in-store styling session with our experts.

We accept all major credit and debit cards, PayPal, and offer flexible payment options through Afterpay for both online and in-store purchases.

Yes! We regularly share exclusive offers and discounts through our website, social media pages, and WhatsApp groups. Subscribe to our newsletter or follow us online to stay updated. We also offer family and bridal party discounts for group purchases.

Yes, your data security is our top priority. Our website is SSL-secured and protected with advanced encryption technology to ensure your payment and personal information remain completely safe.

For standard-size (non-custom) products, you can request a return or exchange within 24 hours of receiving your order. Returned items must be unused, unaltered, and in original condition.

Custom-made or altered outfits are non-returnable and non-exchangeable, as they are created exclusively for you.

All confirmed orders are considered final and non-cancellable, as we begin processing and production immediately after confirmation.

If you wish to return or exchange a ready-to-ship item, please contact us at contact@paaro.com.au within 24 hours of receiving your order. Our team will assess your request and guide you through the next steps.

You can reach us anytime at contact@paaro.com.au or via WhatsApp directly from our website. Our customer care team is happy to assist with all queries.

Yes! Our expert stylists can help you choose the perfect bridal, festive, or evening look. Contact us via WhatsApp or email to book a styling consultation today.

Product availability is listed on each product page. For specific styles or urgent orders, contact our team via WhatsApp or email to confirm stock before placing your order.

Yes, we curate exclusive festive and wedding collections throughout the year for occasions like Navratri, Eid, Diwali, and wedding season. Subscribe to our newsletter or follow us on social media to explore the latest drops.

Of course! We specialise in custom bridal and festive wear. Contact our team to schedule a styling session and design your bespoke lehenga or saree tailored to your occasion.

Please email us at contact@paaro.com.au within 24 hours of delivery if your order arrives damaged or incorrect. Our team will review the issue and provide a prompt resolution.

If an item is sold out, please contact us. We’ll check with the designer for restock options or suggest a similar design that fits your preferences.